SHOPPING INFORMATION

Go to our main navigation bar, browse items by category, and select the items you want to buy. After finalizing your choice(s) go for checkout, and select your shipping methods and payment options. Once you have made the payment your checkout will be complete.

You are not required to create an Masculine account to place an order. You will have the option to simply proceed as a guest shopper. However, you may be missing out on several benefits available to registered users, including the ability to easily track your orders at any time.

Yes, this service is available for our registered users.

Your billing amount will be shown in Bangladeshi Taka on the payment gateway.

We ship to your address (within Bangladesh) via courier services from our warehouse in Dhaka, Bangladesh. Once you check out, a courier service will automatically be assigned to your order based on the shipping address you have provided.

As per the recent circular given by National Board Of Revenue (NBR), Bangladesh – Masculine is required to collect applicable VAT from customers, for selling products through E-Commerce channel as VAT exemption on online shopping is only applicable for those companies which do not have physical outlets. The rate of VAT is 7.5 %.

PAYMENT & DELIVERY INFORMATION

Standard shipping time is 3-4 business days and express shipping is 48 hours.

Yes, we will give confirmation mail after ordering our products.

Track Order is a feature of our site, you can track your order my entering your Email Address and Order ID.

Some of possible reasons for which your order may be cancelled include:

  • You provided an incorrect address.
  • Your credit or debit card payment was declined by the financial institution.
  • The recipient at the shipping address you have provided refused to receive your ordered products.
  • The recipient at the shipping address you have provided was unavailable.

We process one shipping address per order. If you would like to ship to different addresses you could consider placing separate orders and making payments for them separately.

We accept payments by Visa and MasterCard (debit, credit and gift cards), as well as payments by bKash, Nagad and cash-on-delivery.